Full-time, 1 year contract
Salary: $65K-$70,000; Health and Dental Benefits are provided following successful completion of a three-month probationary period
Application Deadline: February 12, 2026, by 11:59 pm
Reports to: Executive Director
Work Location: On-site at 707 St Clair Avenue W, Toronto, ON (with participation in an on-call rotation)
Who We Are
Bracondale House first opened its doors in 1982 as a seniors' residence. Since that time, it has become a cornerstone in the community and a place where seniors and families are able to live with dignity and access to programs and services that promote independence and good health. Visit www.smbh.ca to learn more about who we are. We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview - Supportive Housing Programs
Bracondale House provides supportive housing for seniors and families, including individuals who may have experienced homelessness, mental health challenges and/or substance use. The program provides on-site supports and services including assistance with activities of daily living, social and recreational activities, volunteer opportunities, and follow-up support to promote stability, independence, and well-being.
Position Summary
The Manager, Resident Care Services provides day-to-day leadership for Bracondale's supportive housing operations and resident support services, while ensuring strong administrative coordination across the site. This role oversees supervisors/team leads, frontline staff, volunteers, and students, ensuring services are delivered safely, consistently, and in alignment with organizational policies, funder expectations, and program outcomes.
The Manager, Resident Care Services plays a key role in service quality, staff scheduling and performance, care planning and case coordination, safety and emergency response, tenancy supports, documentation/reporting, and continuous improvement, while building a positive, accountable, and resident-centered team culture. This role participates in an on-call rotation for Supportive Housing Programs. This is a current vacancy.
What You Will Do

Program Leadership and Daily Operations

Oversee day-to-day operations for supportive and/or transitional housing programs, services, and initiatives.
Lead, coach, and support Supervisors, Team Leads, and frontline staff to achieve program outcomes.
Provide regular team and one-to-one meetings to support team cohesion, service consistency, and effective crisis response.
Implement, maintain, and improve operational protocols, policies, and procedures in consultation with the Director/ED.
Promote program awareness and represent Bracondale in relevant internal and external committees, networks, and partnerships.
Support the Director/ED in strengthening internal and external partnerships and collaborative activities.

Staffing, Supervision, and People Management

Provide orientation, training, supervision, and annual performance appraisals for staff.
Support recruitment and hiring, and assist with personnel functions in consultation with the Director/ED.
Coordinate staffing schedules and ensure appropriate coverage for services (including evenings/weekends as required).
Identify training needs and support staff development planning with the Director/ED.
Ensure the effective utilization, training, and support of volunteers and students.

Resident Support, Case Management, and Care Planning

Support staff to complete assessments and develop, monitor, and update individualized Care Plans.
Coordinate support services including personal care, meal supports, housekeeping, and companionship, and monitor service quality.
Maintain a resident-centred approach that promotes independence, dignity, safety, and emotional well-being.
Use best-practice tools and documentation standards (e.g., InterRAI/CHA and CAPs where applicable) and ensure timely, accurate record-keeping.
Ensure staff and department are adhering to privacy legislation (e.g., PHIPA) and documentation protocols.

Health System and Community Coordination

Liaise with external healthcare and community partners (e.g., Ontario Health / Home and Community Care Support Services, hospitals, physicians, pharmacies, community providers) to coordinate supports and care transitions.
Participate in care conferences and coordinate referrals to health professionals and housing/LTC providers as needed.
Monitor resident status trends and support staff in escalating concerns appropriately.

Safety, Emergency Response, Infection Prevention, and Risk

Implement and oversee safety protocols, emergency preparedness, and incident response procedures.
Respond to urgent situations (including emergency calls), coordinate with emergency responders, and ensure incident documentation and follow-up.
Ensure team compliance with infection prevention and control measures, PPE use, and relevant organizational requirements.
Report risk, safety, security, liability, and building-related concerns in a timely manner to the Director/ED, and assist in implementing solutions to improve safety and wellness.

Tenancy Support and Housing Stability

Develop and maintain procedures for tenant selection and internal transfers.
Work with Housing Staff to address tenancy and safety issues (e.g., hoarding, fire safety, trespassing, unsafe behaviours) and appropriate alternatives to eviction and support strong housing stabilization practices.
Anticipate turnover and work proactively to support low vacancy rates.

Administration, Reporting, and Financial Oversight

Prepare and monitor program budgets and financial information in alignment with administrative policies and procedures.
Develop and maintain data tracking systems; liaise with funders and complete quarterly and other required submissions and reports.
Prepare quarterly and ad-hoc statistical and program reports, including outcomes, risks, and recommendations.
Participate in unit/department leadership meetings and support coordinated, integrated service delivery across Bracondale.

Additional Duties

Carry out other duties as assigned by the Director/ED to support organizational priorities and effective operations.
What You Bring to the Team

Bachelor's degree in healthcare or relevant field (ex. Nursing, Social Work) or equivalent combination of education and experience is required.
Minimum 5 years' experience in supervisory/managerial role, while overseeing/developing/ implementing programs, working with seniors and vulnerably housed individuals is required.
Experience in Supportive Housing and knowledge of the Residential Tenancies Act (RTA), occupancy agreements, and property management practices is required.
Clear and Updated Vulnerable Sector Screening and First Aid Certification are required.
Sound judgment, flexibility, creativity, and sensitivity to changing needs and crisis situations.
Demonstrated ability to lead teams in complex, fast-paced environments with professionalism and empathy.
Strong computer proficiency and demonstrated experience and comfort utilizing online client databases (such as CIMS, PointClickCare, Alayacare) and electronic documentation.
Strong understanding of supportive housing milieus & long-term care advocacy/services, senior care and aging support, Toronto healthcare services and resources, eviction prevention, mental health & substance use, and the ability to translate this into effective service delivery.
Proven ability to develop program initiatives and partnerships that improve resident outcomes.
Excellent interpersonal and communication skills across staff teams, tenants, and external partners.
Strong facilitation, conflict resolution, negotiation, and crisis prevention/intervention skills.
Demonstrated financial and budget management capacity.
Strong writing and editing skills and comfort with data tracking/reporting systems.
Knowledge of privacy requirements (e.g., PHIPA) and best practices in confidential information handling.
Equity, Accessibility, and Accommodations
Bracondale values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.
How to Apply
Please submit a resume and cover letter outlining how your experience matches the role requirements by February 12, 2026, at 11:59 pm. Resumes will be reviewed on a rolling basis, and candidates may be contacted prior to the closing date. We thank all applicants for their interest; only those selected for an interview will be contacted.

Full time, 1 year contract
Salary: $65K-$70,000; Health and Dental Benefits are provided following successful completion of a three-month probationary period
Application Deadline: February 12, 2026, by 11:59 pm
Reports to: Executive Director
Work Location: On-site at 707 St Clair Avenue W, Toronto, ON (with participation in an on-call rotation)
Who We Are
Bracondale House first opened its doors in 1982 as a seniors' residence. Since that time, it has become a cornerstone in the community and a place where seniors and families are able to live with dignity and access to programs and services that promote independence and good health. Visit www.smbh.ca to learn more about who we are. We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview – Housing Operations and Maintenance
Bracondale House operates a multi-building supportive housing community that serves seniors and families. The Housing Department is responsible for providing a well-maintained internal & external housing & property experience. Inclusive of rent administration, subsidy oversight, strong staff and tenant relations, contractor and vendor management, efficient day-to-day building operations, maintenance, upkeep, improvements, safety & security.
Position Summary
Reporting to the Executive Director, the General Manager, Housing Operations and Maintenance leads Bracondale's residential operations and housing administration, ensuring high-quality, compliant, and resident-centered service delivery. This role provides strategic and day-to-day leadership over frontline staff, tenant relations, leasing, rent administration (including RGI), arrears management, government reporting, building maintenance systems, capital improvements - including vendors, contracts, inspections, and safety/security infrastructure.
The General Manager, Housing Operations and Maintenance is accountable for operational planning, continuous improvement, risk management, regulatory compliance, budget oversight, and leadership of Superintendent(s), staff and contracted service providers. This role also participates as a member of the Management Team and shares on-call coverage with the Executive Director. This role participates in an on-call rotation within the Housing Operations Department. This is a current vacancy.
What You Will Do

Residential Operations & Tenant Relations

Oversee the daily operations of residential services, ensuring buildings are safe, clean, well-maintained, and responsive to resident needs.
Lead tenant relations and support staff in addressing resident inquiries, concerns, and service requests in a timely and professional manner.
Manage tenant lifecycle processes, including interviews, screenings, lease signings, move-ins and move-outs, inspections, repairs, and documentation, in compliance with legislation and organizational policies.
Coordinate clear, accessible resident communications related to maintenance, capital projects, and service disruptions.
Develop and oversee day-to-day and emergency procedures to support safety, operational efficiency, and resident satisfaction.
Build strong relationships with residents, staff, contractors, and vendors, and participate in the management on-call rotation as required.

Staffing, Supervision, and People Management

Provide orientation, training, supervision, and annual performance appraisals for staff, including identifying training needs and supporting staff development planning with the Director/ED.
Support recruitment and hiring, and assist with personnel functions in consultation with the Director/ED.
Coordinate staffing schedules and ensure appropriate coverage for services (including evenings/weekends as required).

Housing Services, Leasing & RGI Administration

Administer housing services in alignment with City of Toronto requirements, including centralized waiting list processes and filling vacancies for RGI/market applicants.
Deliver high standards of housing service, overseeing housing-related service coordination and internal processes, ensuring resident needs are met regarding apartment care and maintenance, supporting resident stability and well-being.
Monitor rent collection, arrears, and delinquencies; implement follow-up and payment plans in a timely and consistent manner.
Administer Rent-Geared-to-Income (RGI) including annual and mid-year income verification, monthly internal rent supplement reporting for the Annual Information Return (AIR), responding to Housing Consultant requests, and ensuring compliance with City of Toronto guidelines and deadlines.
Recommend decisions and implement necessary steps regarding transfers, serious incidents, or eviction-related interventions to the ED, ensuring alternatives and de-escalation approaches are explored where appropriate.
Support Advisory Committee participation and oversee annual floor meetings and health information sessions.

Property Maintenance, Safety & Security

Conduct regular inspections of common areas and units to identify maintenance, safety, and security concerns, ensuring timely follow-up and resolution.
Develop, manage, and oversee preventive maintenance schedules, repairs, renovations, and unit turnover work to ensure building systems and equipment function reliably and units are ready for move-in.
Support capital repair planning, including managing tenders, contracts, and adherence to organizational policies.
Oversee building security systems and access controls, including FOB management, intercoms, gates, cameras, alarms, and monthly fire plan updates and testing.
Supervise and support staff (e.g., superintendents) in completing nightly inspections, security checks, and weekly assessments, tracking deficiencies and ensuring corrective actions are completed.
Oversee maintenance supplies and parts inventory, coordinate ordering and timely replenishment, and ensure proper storage and verification of received items.

Pest Control Program

Manage pest control services, including scheduling inspections and treatments, maintaining records, and ensuring effective follow-up
Support and educate tenants on treatment preparation and prevention measures, and communicate schedules and initiatives to residents, staff, and volunteers

Financial Management & Reporting

Oversee and monitor the housing budget, expenditures, and resource use, supporting annual budget planning, audits, and compliance with relevant legislation and standards.
Identify funding opportunities, manage grants, and maintain accurate data tracking and reporting for government and organizational requirements.
Qualifications and Requirements

University degree or college diploma in a related discipline such as Property/Facilities Management, Housing Management, Business Administration, Public Administration, or Social Services/Social Work, or an equivalent combination of education, training and experience is required.
Minimum 5-7 years of progressive experience in non-profit, supportive & senior housing, and/or related fields, including at least 3 years in a supervisory/managerial leadership role is required.
Demonstrated commitment to compassionate, resident-centered service delivery and improving quality of life for low-income seniors and families.
Strong working knowledge of Supportive Housing, Building & Maintenance Services, the Residential Tenancies Act (RTA), Landlord & Tenant Board (LTB), leasing, rent administration, arrears management, and housing stability practices.
Strong leadership and supervisory skills, with experience in HR, finance, labour relations, marketing support, and cross-department coordination; adaptable in crisis, team-oriented, and able to drive improvement and accountability.
Experience in property management, government reporting, leasing/rental units, crisis management, and de-escalation.
Excellent organizational, prioritization, and interpersonal skills; able to manage competing demands and build relationships with diverse stakeholders.
Solid financial skills, including budgeting and basic accounting, and proficiency with Microsoft Office and web-based client records management (CRM) software.
Demonstrates initiative, sound judgment, professionalism, and fosters a positive work environment.
Equity, Accessibility, and Accommodations
Bracondale values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.
How to Apply
Please submit a resume and cover letter outlining your qualifications and leadership experience relevant to supportive housing operations, rent administration, and property maintenance by February 12, 2026, at 11:59 pm. Resumes will be reviewed on a rolling basis, and candidates may be contacted prior to the closing date. We thank all applicants for their interest; only those selected for an interview will be contacted.