Full-time, 1 year contract
Salary: $65K-$70,000; Health and Dental Benefits are provided following successful completion of a three-month probationary period
Application Deadline: March 24, 2026, by 11:59 pm
Reports to: Executive Director
Work Location: On-site at 707 St Clair Avenue W, Toronto, ON (with participation in an on-call rotation)
Who We Are
Bracondale House first opened its doors in 1982 as a seniors' residence. Since that time, it has become a cornerstone in the community and a place where seniors and families are able to live with dignity and access to programs and services that promote independence and good health. Visit www.smbh.ca to learn more about who we are. We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview - Supportive Housing Programs
Bracondale House provides supportive housing for seniors and families, including individuals who may have experienced homelessness, mental health challenges and/or substance use. The program provides on-site supports and services including assistance with activities of daily living, social and recreational activities, volunteer opportunities, and follow-up support to promote stability, independence, and well-being.
Position Summary
The Manager, Resident Care Services provides day-to-day leadership for Bracondale's supportive housing operations and resident support services, while ensuring strong administrative coordination across the site. This role oversees supervisors/team leads, frontline staff, volunteers, and students, ensuring services are delivered safely, consistently, and in alignment with organizational policies, funder expectations, and program outcomes.
The Manager, Resident Care Services plays a key role in service quality, staff scheduling and performance, care planning and case coordination, safety and emergency response, tenancy supports, documentation/reporting, and continuous improvement, while building a positive, accountable, and resident-centered team culture. This role participates in an on-call rotation for Supportive Housing Programs. This is a current vacancy.
What You Will Do

Program Leadership and Daily Operations

Oversee day-to-day operations for supportive and/or transitional housing programs, services, and initiatives.
Lead, coach, and support Supervisors, Team Leads, and frontline staff to achieve program outcomes.
Provide regular team and one-to-one meetings to support team cohesion, service consistency, and effective crisis response.
Implement, maintain, and improve operational protocols, policies, and procedures in consultation with the Director/ED.
Promote program awareness and represent Bracondale in relevant internal and external committees, networks, and partnerships.
Support the Director/ED in strengthening internal and external partnerships and collaborative activities.

Staffing, Supervision, and People Management

Provide orientation, training, supervision, and annual performance appraisals for staff.
Support recruitment and hiring, and assist with personnel functions in consultation with the Director/ED.
Coordinate staffing schedules and ensure appropriate coverage for services (including evenings/weekends as required).
Identify training needs and support staff development planning with the Director/ED.
Ensure the effective utilization, training, and support of volunteers and students.

Resident Support, Case Management, and Care Planning

Support staff to complete assessments and develop, monitor, and update individualized Care Plans.
Coordinate support services including personal care, meal supports, housekeeping, and companionship, and monitor service quality.
Maintain a resident-centred approach that promotes independence, dignity, safety, and emotional well-being.
Use best-practice tools and documentation standards (e.g., InterRAI/CHA and CAPs where applicable) and ensure timely, accurate record-keeping.
Ensure staff and department are adhering to privacy legislation (e.g., PHIPA) and documentation protocols.

Health System and Community Coordination

Liaise with external healthcare and community partners (e.g., Ontario Health / Home and Community Care Support Services, hospitals, physicians, pharmacies, community providers) to coordinate supports and care transitions.
Participate in care conferences and coordinate referrals to health professionals and housing/LTC providers as needed.
Monitor resident status trends and support staff in escalating concerns appropriately.

Safety, Emergency Response, Infection Prevention, and Risk

Implement and oversee safety protocols, emergency preparedness, and incident response procedures.
Respond to urgent situations (including emergency calls), coordinate with emergency responders, and ensure incident documentation and follow-up.
Ensure team compliance with infection prevention and control measures, PPE use, and relevant organizational requirements.
Report risk, safety, security, liability, and building-related concerns in a timely manner to the Director/ED, and assist in implementing solutions to improve safety and wellness.

Tenancy Support and Housing Stability

Develop and maintain procedures for tenant selection and internal transfers.
Work with Housing Staff to address tenancy and safety issues (e.g., hoarding, fire safety, trespassing, unsafe behaviours) and appropriate alternatives to eviction and support strong housing stabilization practices.
Anticipate turnover and work proactively to support low vacancy rates.

Administration, Reporting, and Financial Oversight

Prepare and monitor program budgets and financial information in alignment with administrative policies and procedures.
Develop and maintain data tracking systems; liaise with funders and complete quarterly and other required submissions and reports.
Prepare quarterly and ad-hoc statistical and program reports, including outcomes, risks, and recommendations.
Participate in unit/department leadership meetings and support coordinated, integrated service delivery across Bracondale.

Additional Duties

Carry out other duties as assigned by the Director/ED to support organizational priorities and effective operations.
What You Bring to the Team

Bachelor's degree in healthcare or relevant field (ex. Nursing, Social Work) or equivalent combination of education and experience is required.
Minimum 5 years' experience in supervisory/managerial role, while overseeing/developing/ implementing programs, working with seniors and vulnerably housed individuals is required.
Experience in Supportive Housing and knowledge of the Residential Tenancies Act (RTA), occupancy agreements, and property management practices is required.
Clear and Updated Vulnerable Sector Screening and First Aid Certification are required.
Sound judgment, flexibility, creativity, and sensitivity to changing needs and crisis situations.
Demonstrated ability to lead teams in complex, fast-paced environments with professionalism and empathy.
Strong computer proficiency and demonstrated experience and comfort utilizing online client databases (such as CIMS, PointClickCare, Alayacare) and electronic documentation.
Strong understanding of supportive housing milieus & long-term care advocacy/services, senior care and aging support, Toronto healthcare services and resources, eviction prevention, mental health & substance use, and the ability to translate this into effective service delivery.
Proven ability to develop program initiatives and partnerships that improve resident outcomes.
Excellent interpersonal and communication skills across staff teams, tenants, and external partners.
Strong facilitation, conflict resolution, negotiation, and crisis prevention/intervention skills.
Demonstrated financial and budget management capacity.
Strong writing and editing skills and comfort with data tracking/reporting systems.
Knowledge of privacy requirements (e.g., PHIPA) and best practices in confidential information handling.
Equity, Accessibility, and Accommodations
Bracondale values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.
How to Apply
Please submit a resume and cover letter outlining how your experience matches the role requirements by March 24, 2026, at 11:59 pm. Resumes will be reviewed on a rolling basis, and candidates may be contacted prior to the closing date. We thank all applicants for their interest; only those selected for an interview will be contacted.

The International Fellowship of Christians and Jews of Canada (IFCJ Canada) is a leading Canadian religious charity building bridges between Christians and Jews, blessing Israel and the Jewish people around the world with humanitarian care and life-saving aid.
The IFCJ Canada office is located in downtown Toronto, Ontario at the intersection of Adelaide and York Street.
THE OPPORTUNITY
IFCJ Canada is seeking a full-time professional and service-minded Donor Care & Operations Coordinator to support donor care, community engagement, and office operations. This role serves as a key point of contact for donors, partners, and internal stakeholders, contributing to a positive and responsive experience for those who engage with the organization.
Reporting to the Executive Director, the Donor Care & Operations Coordinator provides operational and administrative support that helps ensure the smooth execution of programs and daily activities. The role works closely with the Director of Philanthropy to support donor and community engagement efforts across church and partner networks through coordinated communications and stewardship follow-up. This is a current vacancy.
Why Work with Us?

Opportunity to do meaningful work that provides lifesaving assistance to Israel's most vulnerable people, and to Jewish people around the world who are in desperate situations.
Competitive salary range of $60,000 – 75,000 annually
Comprehensive benefits package provided including health, dental, extended health care coverage, health care spending account and RRSP matching.
Commitment to Professional Development including an annual budget for each employee.
At IFCJ Canada, we achieve our mission as an “A-Team” by ensuring each of our team members exemplifies our six core values:

Integrity – Act with honesty, trustworthiness, and transparency.
Accountability – Accept responsibility for our actions.
Dignity – Acknowledge every individual’s inherent value.
Humility – Approach our work with a servant’s heart.
Collaboration – Align our collective gifts, efforts, and passions.
Innovation – Aim for continuous improvement.
KEY RESPONSIBILITIES

Donor Care & Stewardship (50%)
Serve as a frontline point of contact for donors, handling inbound inquiries and providing timely, warm, and professional support by phone, email, and written correspondence
Manage and document incoming donations, and generate and send donor acknowledgements, tax receipts, and service-related correspondence
Conduct outbound donor care calls and follow-ups as required
Maintain accurate and up-to-date donor records in the CRM database
Support donor engagement and stewardship related to campaigns, events, and outreach initiatives
Handle donor information with discretion, confidentiality, and attention to detail


Community Engagement & Outreach Support (30%)
Provide administrative and logistical support to community engagement and outreach initiatives within the Canadian church community
Assist with outreach communications, including drafting, coordinating approvals, and tracking distribution
Support outreach events and initiatives through registration tracking, materials preparation, and fulfillment coordination
Maintain outreach-related records and assist with basic reporting and data tracking
Coordinate with internal teams to support outreach activities and timelines                    


Office & Operations Support (20%)
Provide reception coverage, including answering and directing incoming calls and emails and welcoming visitors
Manage incoming and outgoing mail and deliveries
Support general office operations, including ordering supplies, maintaining shared spaces, and scheduling meetings
Assist with administrative tasks for the Operations and Philanthropy teams as required

MINIMUM QUALIFICATIONS

Post-Secondary education or equivalent combination of education and experience
2+ years of related experience with direct donor interaction, in a non-profit or similar setting
Experience with Raiser’s Edge, Luminate Online, Fundraise Up, or similar donor database application is an asset
Commitment to IFCJ Canada’s mission
Professional attitude and appearance
Ability to maintain a calm and positive demeanor in a fast-paced environment
Solid oral and written communication skills
Excellent customer service skills
Strong coordination and administrative skills to support community engagement and outreach initiatives
Proven ability to collaborate across teams to support events, communications, and engagement activities
Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously
Unquestionable integrity and discretion with confidential and sensitive information
Sensitivity to varied cultures and religions, especially the Jewish and Christian communities
Ability to effectively work independently with little direction
Advanced proficiency in Microsoft Office applications (Word, Excel, Power Point, Outlook, OneNote) and comfort working with internal systems and online platforms
Hands-on experience with standard office equipment (e.g. computers, telephone systems and printers)
WORK ENVIRONMENT
Work is expected to be performed in a hybrid work model, requiring a minimum of four (4) in-office days per week, and 1 remote workday (5 days total – 37.5 hours weekly). May require extended hours during peak periods and non-traditional hours to perform job duties, as well as participation and attendance at organization-sponsored events and meetings.
IFCJ Canada values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.
IFCJ Canada is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage qualified candidates from Indigenous, Black, and other racialized persons, 2SLGBTQI+ people, individuals with disabilities, and other members of marginalized communities to consider working with and for IFCJ Canada. We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications. We encourage people to apply even if they feel that the position would be a stretch.
Are you interested in this position? Please apply by the end of the day on March 19, 2026 with your resume and cover letter.  We thank all applicants for their interest; however only those selected for an interview will be contacted.