Full time, 1 year contract

Salary: $65K-$70,000; Health and Dental Benefits are provided following successful completion of a three-month probationary period

Application Deadline: February 12, 2026, by 11:59 pm

Reports to: Executive Director

Work Location: On-site at 707 St Clair Avenue W, Toronto, ON (with participation in an on-call rotation)

Who We Are

Bracondale House first opened its doors in 1982 as a seniors' residence. Since that time, it has become a cornerstone in the community and a place where seniors and families are able to live with dignity and access to programs and services that promote independence and good health. Visit www.smbh.ca to learn more about who we are. We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Housing Operations and Maintenance

Bracondale House operates a multi-building supportive housing community that serves seniors and families. The Housing Department is responsible for providing a well-maintained internal & external housing & property experience. Inclusive of rent administration, subsidy oversight, strong staff and tenant relations, contractor and vendor management, efficient day-to-day building operations, maintenance, upkeep, improvements, safety & security.

Position Summary

Reporting to the Executive Director, the General Manager, Housing Operations and Maintenance leads Bracondale's residential operations and housing administration, ensuring high-quality, compliant, and resident-centered service delivery. This role provides strategic and day-to-day leadership over frontline staff, tenant relations, leasing, rent administration (including RGI), arrears management, government reporting, building maintenance systems, capital improvements - including vendors, contracts, inspections, and safety/security infrastructure.

The General Manager, Housing Operations and Maintenance is accountable for operational planning, continuous improvement, risk management, regulatory compliance, budget oversight, and leadership of Superintendent(s), staff and contracted service providers. This role also participates as a member of the Management Team and shares on-call coverage with the Executive Director. This role participates in an on-call rotation within the Housing Operations Department. This is a current vacancy.

What You Will Do

Residential Operations & Tenant Relations

• Oversee the daily operations of residential services, ensuring buildings are safe, clean, well-maintained, and responsive to resident needs.
• Lead tenant relations and support staff in addressing resident inquiries, concerns, and service requests in a timely and professional manner.
• Manage tenant lifecycle processes, including interviews, screenings, lease signings, move-ins and move-outs, inspections, repairs, and documentation, in compliance with legislation and organizational policies.
• Coordinate clear, accessible resident communications related to maintenance, capital projects, and service disruptions.
• Develop and oversee day-to-day and emergency procedures to support safety, operational efficiency, and resident satisfaction.
• Build strong relationships with residents, staff, contractors, and vendors, and participate in the management on-call rotation as required.

Staffing, Supervision, and People Management

• Provide orientation, training, supervision, and annual performance appraisals for staff, including identifying training needs and supporting staff development planning with the Director/ED.
• Support recruitment and hiring, and assist with personnel functions in consultation with the Director/ED.
• Coordinate staffing schedules and ensure appropriate coverage for services (including evenings/weekends as required).

Housing Services, Leasing & RGI Administration

• Administer housing services in alignment with City of Toronto requirements, including centralized waiting list processes and filling vacancies for RGI/market applicants.
• Deliver high standards of housing service, overseeing housing-related service coordination and internal processes, ensuring resident needs are met regarding apartment care and maintenance, supporting resident stability and well-being.
• Monitor rent collection, arrears, and delinquencies; implement follow-up and payment plans in a timely and consistent manner.
• Administer Rent-Geared-to-Income (RGI) including annual and mid-year income verification, monthly internal rent supplement reporting for the Annual Information Return (AIR), responding to Housing Consultant requests, and ensuring compliance with City of Toronto guidelines and deadlines.
• Recommend decisions and implement necessary steps regarding transfers, serious incidents, or eviction-related interventions to the ED, ensuring alternatives and de-escalation approaches are explored where appropriate.
• Support Advisory Committee participation and oversee annual floor meetings and health information sessions.

Property Maintenance, Safety & Security

• Conduct regular inspections of common areas and units to identify maintenance, safety, and security concerns, ensuring timely follow-up and resolution.
• Develop, manage, and oversee preventive maintenance schedules, repairs, renovations, and unit turnover work to ensure building systems and equipment function reliably and units are ready for move-in.
• Support capital repair planning, including managing tenders, contracts, and adherence to organizational policies.
• Oversee building security systems and access controls, including FOB management, intercoms, gates, cameras, alarms, and monthly fire plan updates and testing.
• Supervise and support staff (e.g., superintendents) in completing nightly inspections, security checks, and weekly assessments, tracking deficiencies and ensuring corrective actions are completed.
• Oversee maintenance supplies and parts inventory, coordinate ordering and timely replenishment, and ensure proper storage and verification of received items.

Pest Control Program

• Manage pest control services, including scheduling inspections and treatments, maintaining records, and ensuring effective follow-up
• Support and educate tenants on treatment preparation and prevention measures, and communicate schedules and initiatives to residents, staff, and volunteers

Financial Management & Reporting

• Oversee and monitor the housing budget, expenditures, and resource use, supporting annual budget planning, audits, and compliance with relevant legislation and standards.
• Identify funding opportunities, manage grants, and maintain accurate data tracking and reporting for government and organizational requirements.

Qualifications and Requirements

• University degree or college diploma in a related discipline such as Property/Facilities Management, Housing Management, Business Administration, Public Administration, or Social Services/Social Work, or an equivalent combination of education, training and experience is required.
• Minimum 5-7 years of progressive experience in non-profit, supportive & senior housing, and/or related fields, including at least 3 years in a supervisory/managerial leadership role is required.
• Demonstrated commitment to compassionate, resident-centered service delivery and improving quality of life for low-income seniors and families.
• Strong working knowledge of Supportive Housing, Building & Maintenance Services, the Residential Tenancies Act (RTA), Landlord & Tenant Board (LTB), leasing, rent administration, arrears management, and housing stability practices.
• Strong leadership and supervisory skills, with experience in HR, finance, labour relations, marketing support, and cross-department coordination; adaptable in crisis, team-oriented, and able to drive improvement and accountability.
• Experience in property management, government reporting, leasing/rental units, crisis management, and de-escalation.
• Excellent organizational, prioritization, and interpersonal skills; able to manage competing demands and build relationships with diverse stakeholders.
• Solid financial skills, including budgeting and basic accounting, and proficiency with Microsoft Office and web-based client records management (CRM) software.
• Demonstrates initiative, sound judgment, professionalism, and fosters a positive work environment.

Equity, Accessibility, and Accommodations

Bracondale values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.

How to Apply

Please submit a resume and cover letter outlining your qualifications and leadership experience relevant to supportive housing operations, rent administration, and property maintenance by February 12, 2026, at 11:59 pm. Resumes will be reviewed on a rolling basis, and candidates may be contacted prior to the closing date. We thank all applicants for their interest; only those selected for an interview will be contacted.