Full-time, 1 year contract

Salary: $65K-$70,000; Health and Dental Benefits are provided following successful completion of a three-month probationary period

Application Deadline: February 12, 2026, by 11:59 pm

Reports to: Executive Director

Work Location: On-site at 707 St Clair Avenue W, Toronto, ON (with participation in an on-call rotation)

Who We Are

Bracondale House first opened its doors in 1982 as a seniors' residence. Since that time, it has become a cornerstone in the community and a place where seniors and families are able to live with dignity and access to programs and services that promote independence and good health. Visit www.smbh.ca to learn more about who we are. We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview - Supportive Housing Programs

Bracondale House provides supportive housing for seniors and families, including individuals who may have experienced homelessness, mental health challenges and/or substance use. The program provides on-site supports and services including assistance with activities of daily living, social and recreational activities, volunteer opportunities, and follow-up support to promote stability, independence, and well-being.

Position Summary

The Manager, Resident Care Services provides day-to-day leadership for Bracondale's supportive housing operations and resident support services, while ensuring strong administrative coordination across the site. This role oversees supervisors/team leads, frontline staff, volunteers, and students, ensuring services are delivered safely, consistently, and in alignment with organizational policies, funder expectations, and program outcomes.

The Manager, Resident Care Services plays a key role in service quality, staff scheduling and performance, care planning and case coordination, safety and emergency response, tenancy supports, documentation/reporting, and continuous improvement, while building a positive, accountable, and resident-centered team culture. This role participates in an on-call rotation for Supportive Housing Programs. This is a current vacancy.

What You Will Do

Program Leadership and Daily Operations

• Oversee day-to-day operations for supportive and/or transitional housing programs, services, and initiatives.
• Lead, coach, and support Supervisors, Team Leads, and frontline staff to achieve program outcomes.
• Provide regular team and one-to-one meetings to support team cohesion, service consistency, and effective crisis response.
• Implement, maintain, and improve operational protocols, policies, and procedures in consultation with the Director/ED.
• Promote program awareness and represent Bracondale in relevant internal and external committees, networks, and partnerships.
• Support the Director/ED in strengthening internal and external partnerships and collaborative activities.

Staffing, Supervision, and People Management

• Provide orientation, training, supervision, and annual performance appraisals for staff.
• Support recruitment and hiring, and assist with personnel functions in consultation with the Director/ED.
• Coordinate staffing schedules and ensure appropriate coverage for services (including evenings/weekends as required).
• Identify training needs and support staff development planning with the Director/ED.
• Ensure the effective utilization, training, and support of volunteers and students.

Resident Support, Case Management, and Care Planning

• Support staff to complete assessments and develop, monitor, and update individualized Care Plans.
• Coordinate support services including personal care, meal supports, housekeeping, and companionship, and monitor service quality.
• Maintain a resident-centred approach that promotes independence, dignity, safety, and emotional well-being.
• Use best-practice tools and documentation standards (e.g., InterRAI/CHA and CAPs where applicable) and ensure timely, accurate record-keeping.
• Ensure staff and department are adhering to privacy legislation (e.g., PHIPA) and documentation protocols.

Health System and Community Coordination

• Liaise with external healthcare and community partners (e.g., Ontario Health / Home and Community Care Support Services, hospitals, physicians, pharmacies, community providers) to coordinate supports and care transitions.
• Participate in care conferences and coordinate referrals to health professionals and housing/LTC providers as needed.
• Monitor resident status trends and support staff in escalating concerns appropriately.

Safety, Emergency Response, Infection Prevention, and Risk

• Implement and oversee safety protocols, emergency preparedness, and incident response procedures.
• Respond to urgent situations (including emergency calls), coordinate with emergency responders, and ensure incident documentation and follow-up.
• Ensure team compliance with infection prevention and control measures, PPE use, and relevant organizational requirements.
• Report risk, safety, security, liability, and building-related concerns in a timely manner to the Director/ED, and assist in implementing solutions to improve safety and wellness.

Tenancy Support and Housing Stability

• Develop and maintain procedures for tenant selection and internal transfers.
• Work with Housing Staff to address tenancy and safety issues (e.g., hoarding, fire safety, trespassing, unsafe behaviours) and appropriate alternatives to eviction and support strong housing stabilization practices.
• Anticipate turnover and work proactively to support low vacancy rates.

Administration, Reporting, and Financial Oversight

• Prepare and monitor program budgets and financial information in alignment with administrative policies and procedures.
• Develop and maintain data tracking systems; liaise with funders and complete quarterly and other required submissions and reports.
• Prepare quarterly and ad-hoc statistical and program reports, including outcomes, risks, and recommendations.
• Participate in unit/department leadership meetings and support coordinated, integrated service delivery across Bracondale.

Additional Duties

• Carry out other duties as assigned by the Director/ED to support organizational priorities and effective operations.

What You Bring to the Team

• Bachelor's degree in healthcare or relevant field (ex. Nursing, Social Work) or equivalent combination of education and experience is required.
• Minimum 5 years' experience in supervisory/managerial role, while overseeing/developing/ implementing programs, working with seniors and vulnerably housed individuals is required.
• Experience in Supportive Housing and knowledge of the Residential Tenancies Act (RTA), occupancy agreements, and property management practices is required.
• Clear and Updated Vulnerable Sector Screening and First Aid Certification are required.
• Sound judgment, flexibility, creativity, and sensitivity to changing needs and crisis situations.
• Demonstrated ability to lead teams in complex, fast-paced environments with professionalism and empathy.
• Strong computer proficiency and demonstrated experience and comfort utilizing online client databases (such as CIMS, PointClickCare, Alayacare) and electronic documentation.
• Strong understanding of supportive housing milieus & long-term care advocacy/services, senior care and aging support, Toronto healthcare services and resources, eviction prevention, mental health & substance use, and the ability to translate this into effective service delivery.
• Proven ability to develop program initiatives and partnerships that improve resident outcomes.
• Excellent interpersonal and communication skills across staff teams, tenants, and external partners.
• Strong facilitation, conflict resolution, negotiation, and crisis prevention/intervention skills.
• Demonstrated financial and budget management capacity.
• Strong writing and editing skills and comfort with data tracking/reporting systems.
• Knowledge of privacy requirements (e.g., PHIPA) and best practices in confidential information handling.

Equity, Accessibility, and Accommodations

Bracondale values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.

How to Apply

Please submit a resume and cover letter outlining how your experience matches the role requirements by February 12, 2026, at 11:59 pm. Resumes will be reviewed on a rolling basis, and candidates may be contacted prior to the closing date. We thank all applicants for their interest; only those selected for an interview will be contacted.